PC-Assistance

PC-Assistance | General
PC-Assistance | Operating Systems
PC-Assistance | Services and Service Plans
PC-Assistance | Price List
PC-Assistance | Remote Assistance
PC-Assistance | On-site Assistance
PC-Assistance | Assistance Request Form

PC-Assistance in General

PC Assistance is one of the most advantageous services for PC users at home and in business.

Once a program will not start up anymore, is it an easy task to resolve the issue. Just re-install and it works again.
But the most bugging issues of software are tiny, like for example …

Misconfigurations happended during installation.
You realized that your PC slowed down over time, although you have maintained it as good as possible.
- You might have caught a virus not recognized by your AntiVirus software.
- You might have accumulated to much garbage – We do not talk about your garbage bin.
- You might have forgotten about defragmenting your PC on a regular basis.
You dicovered some software on your PC that you never installed. You tried to un-install it, but it did not allow to be removed.
You hit a button – maybe without having recognized it – and a part of a program that you just have been working with disappeared.
It looks like an unimportant issue: Some of your task tray buttons disappeared. It actually is an important issue, which informs you about an issue with any of your software applications.
You have subscribed to multiple messenger services like AIM, Yahoo!, ICQ etc. and all these little messenger windows bother.
And many other things …

So … what to do in this case?

Call a friend, who will take care of issues on your PC? – Sometimes it worked out perfect, but sometimes it also happened that he created another issue by trying to solve the existing one.
Disconnecting your PC from all periphery and getting it to a repair service takes quite some time. Your PC will have a rest at the service station until it will be repaired; and you are home or in your office without any PC for the time being.
Calling a technician for on site service/repair is quite costly. Don’t forget … they also will charge waytime.

The easiest and fastest solution to get rid of software and minor hardware issues is Remote Assistance.

Email explaining the issue discovered. A Remote Assistance Technician will reply immediately and explain, how remote assistance works.
Even if you discover a hardware issue, have a Remote Assistance Technician locate and judge the issue. It will help, when you either call for on-site assistance or get your PC to a computer store to be repaired … at least you know, what the issue of your PC is about, so you cannot be fooled.

PC-Assistance provided for Operating Systems as listed below

Windows: XP, Vista, Windows 7 – Languages: English, German
Linux: Ubuntu 9.04, Ubuntu 9.10, Ubuntu 10.04, Ubuntu 11.04 – Languages: English, German

PC-Assistance Services and Service Plans

Services:

Software repair.
Software installation.
Software configuration.
Combine multiple messenger services into one single
application.
Removal of Adware, Spyware, Pop-Up Generators,
Keyloggers, Trojans, Hijackers, and other Malware.
Security checks – How save is your PC against
intrusion?
Internet connection speed test.
IP integrity test. – Is your IP black listed?
And much more … You name it, we do it.

Service Plans:

Weekly or bi-weekly PC cleaning and defragmenting
service.
Monthly or bi-monthly PC cleaning and defragmenting
service.
Regular removal of Adware, Spyware, Pop-Up Generators, Keyloggers, Hijackers, and other Malware.
Regular PC update service (We update your software to
latest standards).
Customized maintenance/service plans according to your demand. Please inquire using our Assistance Request Form at the end of this page.

PC-Assistance Price List

Remote Assistance	€/U.S.$ – 36.00/hr. – We charge in 15 min. increments.
On-site Assistance	€/U.S.$ – 36.00/hr. – We charge in 15 min. increments.
Service Plans	€/U.S.$ – Please inquire for a quote using the Assistance Request Form at the end of this page.
If we fail to solve an issue	€/U.S.$ – FREE

PC Remote Assistance

Connection between your and our PC is secure and protected.

Our standard of security measures is set extreme high to protect your and our PCs. Therefore we constanly strive the Internet for new developments of remote assistance applications.

How to request Remote Assistance:

No “thorny path” – we also hate bureaucracy and therefore we made Remote Assistance as easy as possible for you. No registration, no log-in, no small-prints.

Use the Assistance Request Form at the bottom of this page and describe your PC-issue as exact as possible; it will help you saving money.
Support will reply sending a link to download and install a password generator, which will initialize your Remote Assistance Session.

PC On-site Assistance

Physical PC Assistance – On-site Assistance – is available in just a few areas up to now. Of course, we try to cover as many areas as possible, in the future. So, please come back to check for changes in coverage of On-site PC Assistance.

How to request On-site Assistance:

No “thorny path” – we also hate bureaucracy and therefore we also made On-site Assistance as easy as possible for you. No registration, no log-in, no small-prints.

Use the Assistance Request Form at the bottom of this page and describe your PC-issue as exact as possible; it will help you saving money.
Support will reply sending an appointment of his/her attendance.

We provide On-site Assistance in ares listed below:

Austria | Vienna – Ernst Binder.
Canary Islands | Tenerife – Georg Fritscher.

PC-Assistance Request Form

Please complete the Assistance Request Form below with all information requested. Be as specific as possible with description of your PC’s issue, it will help you saving money.

Information provided will be stored in our database only. We do NOT share customer information received with any third party.